- Using SafetyCulture
- Issues
- Answer issue custom questions
Answer issue custom questions
Learn about issue fields and custom questions, and how to answer issue custom questions via the web app and mobile app.What are issue fields and custom questions?
Issue fields and custom questions help teams record the right details when reporting an issue. They make reports clearer and more consistent by helping everyone understand what happened and how serious it is. Admins can set required fields or add custom questions to guide users in providing key information that will resolve the issue accurately.
For example, maintenance staff may need a detailed report or photo showing the extent of the damage. Capturing these details early on helps teams assess risk, prioritize fixes, and prevent future incidents.
What you'll need
Multiple-selection is not supported for multiple-choice questions, which means you can only select one response for each question.
Answer issue custom questions
Select
Issues from the menu on the left-hand side.Report an issue or filter and sort the issue list to narrow down the results.
Click the issue.
On the "Overview" tab, click
in the "Questions" section.Enter your responses for each question accordingly.
Click Save.
Open the mobile app.
Tap
Issues at the bottom of your screen. If you see 
Training at the bottom of your screen, tap 
More and select Issues.Report an issue or filter and sort the issue list to narrow down the results. You can also report an issue by scanning an issue QR code.
Tap the issue.
On the "Overview" tab, tap
in the "Questions" section.Enter your responses for each question accordingly.
Tap Save.
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