- Using SafetyCulture
- Issues
- Set up Critical Alerts for issue categories
Set up Critical Alerts for issue categories
Learn how to set up Critical Alerts for high-priority issues via the web app.What are Critical Alerts?
Critical Alerts notifies the right people the moment a high-priority issue occurs, enabling them to act before it escalates. Even if a device is muted or set to Do Not Disturb, notifications are delivered to ensure visibility when it matters most. This is especially crucial in industries such as construction, manufacturing, and mining, where safety is at high risk.
Critical Alerts eliminates communication gaps during emergencies and reduces response times to high-severity incidents. By making sure the right people receive timely alerts for high-priority issues, teams can act quickly to prevent issues and minimize downtime.
Set up Critical Alerts for an issue category
Select
Issues from the menu on the left-hand side.Select Categories at the top of the page.
Click Edit category on the right-hand side of the category.
Under "Critical Alert notifications", click Edit notifications.
In the side panel, under "Send a notification to", click the dropdown menu and select the users who should be notified for each reported issue from this category accordingly.
Click Save and apply.
Users who should be notified of a category’s issues must also turn on push notifications and Critical Alerts for the SafetyCulture app on their mobile device.
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